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SHIPPING COSTS
Shipping to Continental UK (Free Shipping)
At Minoxfactor, our customers in the UK can enjoy FREE SHIPPING and packaging on all orders. We are committed to delivering your purchase within 2 to 5 working days, depending on when you place your order. To ensure quick and efficient delivery, we use the Royal Mail 1st Class service.
Additionally, we ship to the Republic of Ireland, but these deliveries will be classified as international.
International Shipping (Shipping cost calculated at checkout)
For other countries, the shipping cost will be calculated during the checkout process. On certain occasions, shipping may be free due to special promotions that are active. Don’t miss out!
We offer tracked shipping to most countries around the world.
We strive to process and ship your orders before 4:00 PM Monday to Friday and before 11:30 AM on Saturdays (excluding public holidays). Please note that orders placed on a Saturday after 11:30 AM will be processed the next business day.
SHIPPING METHODS
We ship domestically and internationally via MRW, FEDEX, UPS, or CORREOS, depending on the country we are shipping the package to. We will always seek the best option to ensure delivery in the shortest possible time.
DELIVERY TIME
We process your order within 24 to 72 hours after you place your order.
Once the order has been processed and shipped, the shipping time depends on the country it is headed to and will take an estimated number of business days as indicated in the following table:
| SHIPPING / COUNTRY | ESTIMATED DELIVERY TIME |
|---|---|
| UNITED KINGDOM | 2 - 5 business days |
| UNITED STATES | 3 - 6 business days |
| EUROPE | 3 - 10 business days |
| REST OF THE WORLD | 5 -12 business days |
NOTIFICATIONS
We will send a message to the email address you provide at the time of purchase with relevant details about your shipping order.
FREQUENTLY ASKED QUESTIONS
WHAT OTHER PAYMENT METHODS DO YOU ACCEPT?
We offer a wide variety of options for you to pay for your order: online payment gateway Mercado Pago, through which you can pay with credit card; we currently accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Payment via Klarna, Apple Pay, and Google Pay is also enabled.
I DID NOT RECEIVE MY ORDER; WHAT CAN I DO?
If you do not receive your order within the stipulated time, please contact us at our email address info@minoxidilfactory.com.
I WANT TO CHANGE MY DELIVERY ADDRESS.
To change your delivery address, it is necessary to notify us as soon as possible. If your shipment has already been dispatched, it may not be possible to modify the address.
WHAT HAPPENS IF THEY COME TO DELIVER MY ORDER AND NO ONE IS HOME?
If the order is not received at the designated address, customer service will contact you by phone and email; if you do not respond after three attempts, the product will be returned to the warehouse, your order will be canceled, and the refund process will be initiated with a deduction for the shipping costs incurred.
TO WHICH CITIES AND COUNTRIES DO YOU SHIP?
We ship to most countries around the world.
CAN I PICK UP MY ORDER IN THE PHYSICAL STORE?
At this time, we do not offer the option to pick up in-store.
RECOMMENDATIONS
Once you have received your order, please check that the product and packaging are in good condition. If the product is not in good condition, please do not accept the order and do not sign any documents.
Remember that for claims or returns, the product must be intact and in good condition.
If you have any issues or concerns with your shipment, please contact us at the email address info@minoxidilfactory.com.